Privacy Policy

HRL Infotechs AI ("HRL Infotechs AI", "we", "us", or "our") operates https://www.hrlinfotechsai.com/ and associated services. This policy applies to visitors, registered users, subscribers, prospective customers, and people who communicate with us.

Where consent is required by law for a particular activity, we will seek it separately. Website use does not override rights granted by applicable privacy or consumer-protection laws.

• Account and contact information: name, business name, email, telephone number, account identifier, professional details, profile preferences, onboarding-form responses, and support communications.
• Billing and subscription information: plan selection, order or invoice references, payment status, transaction reference, billing details, renewal status, cancellation records, and refund correspondence. Payments may be handled by providers such as Razorpay where used. We do not intentionally store complete card details on our own servers when the payment provider handles them directly.
• Business content and service inputs: website URLs, business descriptions, product or service information, keywords, target audiences, brand guidelines, tone preferences, drafts, images, publishing instructions, and feedback.
• Website access and integrations: permissions, integration identifiers, API or connection status, and data retrieved from third-party services you authorise. The information depends on the integration and permissions granted.
• Technical and usage information: IP address, approximate location inferred from IP, browser and device type, operating system, referring URL, pages viewed, session activity, error logs, security events, timestamps, and cookie or similar identifiers.
• Information from other sources: where authorised or permitted by law, transaction status from payment providers, technical data from hosting or analytics providers, and information from third-party platforms you connect.

We may use information to create and administer accounts; confirm payments; activate and support subscriptions; deliver AI-generated content, SEO, marketing, and automation features; connect authorised services; process refunds and cancellations; respond to support requests; secure systems; diagnose errors; improve features; send necessary service notices; send permitted marketing communications; and meet legal, accounting, tax, or regulatory duties.

Depending on the jurisdiction and activity, processing may be based on performance of a contract, compliance with legal obligations, consent, or another lawful basis. Where consent is the basis, it may be withdrawn as provided by law; withdrawal does not affect processing already lawfully carried out.

Our services may use AI and third-party AI providers to analyse inputs, generate drafts, structure content, suggest keywords, or perform other requested functions. Inputs may include business details, product descriptions, website content, keywords, brand preferences, and instructions.

Information may be transmitted to a technology provider as needed for a feature, subject to the arrangements and controls applicable to that provider.

We do not authorise use of customers' identifiable business information to train general AI models for other customers unless required consent is obtained or another lawful basis applies.

Customers should not submit sensitive personal information, confidential third-party information, credentials, or materials they are not authorised to share unless the service expressly requires it and appropriate safeguards are in place.

We do not sell personal information to third parties for their own marketing purposes.

Information may be shared as needed with:

• Hosting and infrastructure providers
• Payment processors
• AI providers
• Email and support providers
• Analytics and security providers
• Third-party platforms you authorise
• Professional advisers
• Competent authorities, where appropriate or legally required

Providers receive only information reasonably necessary for their role, subject to applicable contractual terms and law. Relevant information may also be transferred as part of a merger, acquisition, restructuring, or transfer of assets, with safeguards where required.

We may use essential cookies for login, security, and core functions; preference cookies to remember settings; and analytics technologies to understand website use and performance. Actual technologies depend on what is implemented.

You can manage cookies through browser settings and any website cookie controls. Blocking some cookies may affect functionality. Where consent is required for non-essential cookies or tracking technologies, consent should be obtained before use.

We retain information only for as long as reasonably necessary for service delivery, account administration, security, disputes, and legal requirements.

• Account information may be retained while an account is active and for a reasonable period afterwards.
• Billing records may be retained for applicable accounting or tax periods.
• Service inputs and outputs may be retained while needed for delivery, account history, or dispute resolution.
• Support records may be retained to document resolutions, and security logs for an appropriate operational period.

Where deletion is requested, we will delete or anonymise information that no longer needs to be retained, subject to legal obligations, legitimate recordkeeping, security needs, and other lawful exceptions.

We use reasonable technical and organisational safeguards intended to protect information from unauthorised access, loss, misuse, alteration, or disclosure. Depending on the system, safeguards may include access controls, encrypted connections, authentication, secure integration practices, monitoring, and security updates.

No online system can be guaranteed completely secure. Customers should use strong passwords, protect account access, grant only necessary permissions, and report suspected compromise promptly. Security incidents and notifications will be handled in accordance with applicable law.

Some service providers or infrastructure may process or store information outside India. Where international processing occurs, we will follow applicable legal requirements and use safeguards where required. Locations and transfer arrangements depend on the providers and services actually used.

Subject to applicable law, individuals may be entitled to request access, correction, deletion, withdrawal of consent, objection or restriction in certain circumstances, portability where available, or other statutory remedies.

Email contact@hrlinfotechsai.com with "Privacy Request" in the subject line and describe your request. We may verify identity and clarify scope before acting. We will respond within the timeframe required by law.

You may opt out of promotional communications using the unsubscribe mechanism where available. Necessary payment, subscription, security, legal, and service-delivery communications may still be sent.

We may retain payment confirmation, plan selection, onboarding requests, customer-provided details, access status, support correspondence, commencement and expiry dates, and refund decisions. These records help administer subscriptions and resolve billing or service disputes.

Our services are intended primarily for businesses, professionals, and users aged 18 or older. We do not knowingly collect children's information in violation of applicable law. Contact us if you believe a child has provided information inappropriately.

Our website may link to or integrate with third-party websites and applications. Those third parties operate under their own privacy terms and practices. Review their terms before submitting information or authorising access.

We may update this policy to reflect changes in services, technology, operations, or legal requirements. The current version will be published with an updated date. Notice or consent will be provided where required by law.

For privacy questions, access or correction requests, deletion requests, or complaints, contact HRL Infotechs AI. Use "Privacy Request" or "Privacy Complaint" in the subject line. Requests will be reviewed in accordance with applicable law.

This policy is intended to operate subject to applicable laws and regulations, including relevant Indian data-protection and consumer-protection laws. Nothing in this policy is intended to exclude or restrict a right that cannot lawfully be excluded or restricted.