Refund Policy

This policy applies to paid subscriptions, AI-powered tools, content generation, SEO services, marketing automation, publishing workflows, and other paid services offered by HRL Infotechs AI through its website and associated applications. Deliverables depend on the plan purchased and the features disclosed at checkout. Customers should be able to review and retain the applicable terms before paying.

• Payment confirmation: confirmation from the payment provider that payment was successfully completed.
• Required information: business details, website URL, content inputs, brand guidelines, access permissions, integrations, approvals, and other materials reasonably necessary for the purchased service.
• Onboarding window: the first 48 hours after successful payment.
• Subscription commencement date: the date on which the 30-day service period begins under this policy.
• Subscription period: the 30-day period measured from the applicable commencement date, unless the purchased plan clearly specifies another duration.

The 48-hour onboarding window begins when payment is successfully confirmed. Customers should provide complete and usable information and access as soon as possible and within that window.

3.1 If all required information is provided within 48 hours

Where all required information and access are supplied within 48 hours, the subscription generally commences once the information has been received and verified and the service can be initiated, unless another date is expressly agreed in writing. HRL Infotechs AI should communicate the applicable commencement date to the customer.

3.2 If information is missing after 48 hours

If required information or access remains outstanding at the end of the 48-hour window, the subscription will commence at that point even if onboarding is incomplete because of missing customer inputs. The 30-day subscription period will then run from that commencement date.

3.3 Partial, inaccurate, or unusable information

Information may be treated as outstanding if it is incomplete, inaccurate, unusable, or does not provide the permissions necessary to start work. HRL Infotechs AI should identify missing items where reasonably possible. The 48-hour commencement rule still applies where required inputs remain incomplete at the end of the window, subject to applicable law and any written exception.

3.4 Delays caused by HRL Infotechs AI or its systems

The automatic commencement rule is not intended to excuse a service failure attributable to HRL Infotechs AI. If the customer supplied the required information on time but a system or provider issue controlled by HRL Infotechs AI prevents access or activation, the circumstances should be reviewed fairly and any legally required remedy provided.

Unless the purchased plan states otherwise, the subscription lasts 30 days from its applicable commencement date. Late information, credentials, access, approvals, or feedback do not automatically pause or extend the subscription period. Any extension must be confirmed in writing by HRL Infotechs AI, subject to applicable law.

Customers should check the start and expiry dates in their confirmation or account and contact support promptly if a date appears incorrect.

Customers are responsible for providing complete, accurate, lawful, and timely information reasonably needed for their plan. This may include:

• Business name, business description, target audience, products, and services.
• Website URL, landing pages, product pages, and existing content.
• Target keywords, preferred topics, brand voice, writing preferences, and content requirements.
• CMS or publishing permissions, API access, and integration authorisations where required.
• Logos, images, product data, claims, references, and other assets the customer is authorised to use.
• Timely responses to clarification requests, draft reviews, and approvals.

HRL Infotechs AI is not responsible for delays directly caused by missing, late, inaccurate, incomplete, or inaccessible customer information, access, approvals, or materials. Once the subscription has commenced, customer-caused delays do not automatically pause the subscription clock or extend the 30-day period.

Deliverables that cannot be completed before expiry because of customer-caused delays do not automatically carry forward into the next subscription period or become due after expiry. This does not apply where a different arrangement is confirmed in writing, where the failure is attributable to HRL Infotechs AI, or where applicable law requires a different remedy.

The number, type, format, and scope of deliverables are determined by the purchased plan, checkout page, and any applicable written agreement. Features not included in the selected plan are not guaranteed. Delivery may depend on timely information, access, feedback, and approvals.

All payments are final and non-refundable once the payment has been successfully completed. Please review your selected subscription plan, features, deliverables, subscription duration, and applicable terms carefully before making payment.

Once payment is completed, refunds will not ordinarily be provided for change of mind, non-use of the subscription, delays in providing required information, failure to provide website access or credentials, or failure to use the purchased services within the subscription period.

Your subscription will commence according to the applicable subscription activation policy, including the 48-hour onboarding information window. The 30-day subscription period will not automatically pause or extend because required information or access has not been provided on time.

8.1 Situations That May Qualify for Review

8.2 Situations That Do Not Ordinarily Qualify

To the extent permitted by law, a refund will not ordinarily be granted solely because of the following. This section does not waive any consumer right or remedy that cannot lawfully be excluded.

8.3 Service Quality Concerns

If a deliverable appears inconsistent with the purchased scope, contact support with your order reference, a description of the issue, and relevant examples. HRL Infotechs AI may request reasonable details to investigate and, where appropriate, correct the issue or offer another remedy under the plan and applicable law.

• Request cancellation by emailing contact@hrlinfotechsai.com or using an account cancellation function where available.
• Cancellation of a subscription or future renewal is not necessarily the same as a refund for the current paid period.
• Unless the plan terms or applicable law provide otherwise, cancellation stops future renewals under the disclosed billing terms. Access to the current paid period generally continues until expiry.
• Renewal frequency, amount, taxes, and cancellation steps are disclosed at checkout. Recurring payments are handled according to applicable payment authorisation rules.

If you are dissatisfied with the handling of a billing, activation, delivery, or refund request, email contact@hrlinfotechsai.com with "Escalation" in the subject line. Include your order or prior support reference and a concise summary of the unresolved issue. This process does not limit rights available under applicable law.

We may update this policy to reflect changes in services or legal requirements. The current version will be published with its revision date. Material changes will be communicated where required. Changes will not retrospectively remove rights accrued under applicable law or an existing agreement.